Contact Robotomail
The fastest way to reach us is email. We are a small team and we read everything ourselves.
Talk to a human
For anything at all — questions before you sign up, integration help, billing, or feedback on the product — email support@robotomail.com. A person reads and answers every message; there is no phone tree and no chatbot gatekeeping the inbox.
What to include
To get the fastest answer, include the email address on your Robotomail account (or your account slug), what you were trying to do, and anything you already tried. If something failed, paste the exact error response or request ID. For API questions, the endpoint, HTTP status code, and response body turn a back-and-forth into a one-line answer.
Response times
We aim to reply within one business day, usually faster during European working hours. Billing and account-access issues are prioritized. Email support is included on every paid plan. Growth and Scale plans get priority replies, and Scale adds a shared Slack channel.
API and agent support
Building an agent integration and stuck on something? Email us with what your agent is trying to do and we will help you design the flow — mailbox provisioning, scoped API keys, webhook setup, or threading replies correctly. The agent self-onboarding instructions cover the common path end to end.
Security reports
Found a vulnerability or something that looks off? Email support@robotomail.com with the subject line starting with SECURITY and we will treat it as a priority report. Please do not include exploit payloads for denial-of-service issues; responsible disclosure is appreciated.
Privacy requests
Data access, export, correction, or deletion requests go to privacy@robotomail.com. See the Privacy Policy for what we collect and how long we keep it; we fulfill verified requests within statutory timeframes.
Company
Robotomail is a product of Tiny Bot Labs Limited, registered in the United Kingdom. It is built by John Joubert and run as an independent bootstrapped company with no outside investors. Product status and uptime history are published on our public status page.
Looking for technical answers first? Read the docs or check the status page.