Use casesWorkflow
Give new users a reply path when they get stuck.
Connect onboarding emails to a mailbox your application can act on. Send the next step, receive the question and help the user make progress.
Connect a message to the product milestone
Choose the moment a user needs help: activation, connecting an integration or completing a first useful task. Your application determines when the message is appropriate and what the user has already done.
Robotomail sends from a mailbox that can receive the reply. An agent can answer a setup question from approved documentation or prepare a handoff to your team. It does not replace your product’s activation tokens, user state or notification preferences.
Build the onboarding conversation
- Create a mailbox and complete account verification.
- Have your application trigger a message from an actual onboarding event.
- Include a clear next step and a monitored reply address.
- Connect inbound events, fetch the message and load the relevant thread.
- Check the user’s authorization before looking up private account data.
- Send a useful answer or assign a human handoff.
Use the email API for sending and receive and reply for the response loop.
Keep follow-ups connected to current state
Re-check product state before sending a reminder. A user who has already activated or completed the task should not keep receiving instructions to do it again.
Store the event-to-message relationship and deduplicate processing. Apply rate limits and notification preferences, and keep sensitive tokens out of general logs and model context. The application controls scheduling and cancellation; Robotomail transports the email.
Measure the first useful outcome
Use completed activation, connected integrations and the time to a first useful product action as primary outcomes. Track support replies and unresolved questions to find where the flow confuses users.
A delivery event means the recipient server accepted the message. It does not establish that the user read it or completed onboarding. A website bounce rate describes a separate analytics behavior and should not be confused with an email-delivery bounce.
Start with a small workflow, review real failure cases and improve the product step that prompted the question.
Send activation emails users can reply to
Your application creates the activation token, stores it securely, sets its expiry and validates it when the link is opened. Robotomail sends the message containing that link from the mailbox you choose.
Rate-limit resend requests and return a neutral response that does not expose whether an address has an account. Invalidate or replace tokens according to your application's security model. Keep tokens out of analytics, broad logs and agent context.
Give the message a reply path. If a new user is confused, a response can start a support conversation instead of ending at an unattended sender address. An agent can answer documented setup questions and ask a person to handle identity or account changes.
Measure completed activation and the time to the first useful product action. A website bounce rate is a separate analytics measure, and it is not an email bounce. A lower website bounce rate by itself does not establish that your activation emails or onboarding are working.